Exchange Policy
At HUM CHIKANKARI, our products are handcrafted and prepared with care. We currently offer exchanges only in cases where the product received is damaged, defective, or incorrect, subject to verification by our team.
We do not offer exchanges for:
- Incorrect size selected by the customer.
- Change of mind.
- Difference in colour preference.
- Minor variations in embroidery, threadwork, fabric, or texture.
- Products that have been worn, washed, altered, damaged, or used.
Exchange Process
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
You will need to provide:
- An uninterrupted unboxing video from the sealed package.
- Clear photographs of the product and the issue.
- Your order number and registered contact details.
Once the claim is reviewed and approved, we will guide you through the exchange process. Exchanges are subject to product availability.
The product must be returned in its original condition, with its original packaging, tags, and other accompanying items intact.
If the requested replacement is unavailable, we may offer an alternative resolution at our discretion.
Important
A complete unboxing video is required to help us verify any damage, defect, or incorrect item received. Claims submitted without an uninterrupted unboxing video may not be accepted.
For sizing assistance, we recommend contacting us before placing your order.