Return Policy
At HUM CHIKANKARI, every product is carefully inspected and packed before dispatch. As our products are handcrafted and made in limited quantities, we currently do not offer returns or refunds for change of mind, incorrect size selection, or personal preference.
We strongly encourage customers to review the product description, size chart, fabric details, and care instructions carefully before placing an order. If you need help with sizing or product details, please contact us before making your purchase.
Damaged, Defective or Incorrect Products
In the rare event that you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.
To raise a claim, please provide:
- An uninterrupted unboxing video beginning with the sealed package.
- Clear photographs showing the product and the issue.
- Your order number and registered contact details.
Claims without a complete, uninterrupted unboxing video may not be accepted.
Once the issue is reviewed and approved by our team, we may offer a replacement, exchange, or refund, depending on the nature of the issue and product availability.
Handcrafted Variations
Please note that slight variations in embroidery, threadwork, colour, texture, or fabric may occur due to the handcrafted nature of our products. These natural variations are not considered defects and are part of the uniqueness of each piece.
If you have any concerns regarding your order, please reach out to us and we will be happy to assist you.